what is BioThane?
Biothane is a brand of PVC made in the US. We found that unbranded PVC doesn't hold up to our high expectations at all and didn't last at all. This is due to the lack of testing and the use of lesser quality products are used in the manufacturing process. BioThane on the other hand is made under a strict Manfacturing process that regularly undergoes testing to ensure only the best is sent out to distributors, and along with the quality of the webbing core and outer materials, BioThane is the best PVC you will find. Not only do we use the best PVC webbing on the market, but we thoroughly test and trial our products and the results and reviews speak for themselves.
- Super flexible
- Doesn't fade to white
- Easy to clean
- Mix & match your favourite or stable colours
- Custom or Bulk/Wholesale orders available (Please contact us)
what type of hardware should I choose?
Choose from our Stainless Steel or Brass hardware to finish off the look.
*Stainless Steel is perfect for freshwater play
**Brass is perfect for saltwater play
Our horse products are made with either solid brass or stainless steel.
*Stainless Steel is perfect for freshwater play
**Brass is perfect for saltwater play
Our horse products are made with either solid brass or stainless steel.
can we pick up?
Yes, you are more then welcome to pick up your items instead of postage. We will get in touch with you once your order is ready to arrange pickup. Just select the 'pick up' option at checkout.
do we ship worldwide?
Yes, we most certainly do ship worldwide! Please contact with us for shipping rates internationally.
returns & exchanges
Apparel, Dog & Horse products:
We wouldn't want you to be stuck with a product that doesn't fit your dog or horse properly. Therefore we offer returns & exchanges on any items within 14 days of receiving your product.
Due to the nature of being handmade, we understand that mistakes can happen. If something is faulty with your product within 7 days, we are more than happy to return or exchange your money.
Ill-fitting dog coats:
We are happy to work with you in creating the perfect made to measure dog coat! Therefore, please double check your measurement before submitting your order. You can find how to measure your dog under 'Measuring Guide'. If your coat is a little longer then expected, it may be because the 'Back Length' measurement was measured a touch too long. Depending how long the coat actually is, I don't mind my dog coats to be a touch longer if they are just for house use. When your dog curls up to go to sleep, it means they won't get a draft up their behind! We are happy to reassess the measurements of your dog and try again. Depending if we need to remake the coat, the particular print you choose may not be in stock so please be aware that another print may need to be chosen.
Horse products:
Due to the nature of horses and their fight or flight instinct, we do not accept returns if the product has been damaged due negligence. We understand horses can be strong, therefore we always ensure our stitching is up to code. If in any case, you receive a product and notice immediately the product isn't as described please contact us so we can rectify the issue immediately.
All refunds will be given within 24 hours of receiving the product, minus the initial postage cost. The purchaser will need to pay for any postage fees upon returning the product. Out of the goodness of our heart, if the item is being exchanged we will pay up to the sum of $16 postage to return the new product.
We wouldn't want you to be stuck with a product that doesn't fit your dog or horse properly. Therefore we offer returns & exchanges on any items within 14 days of receiving your product.
Due to the nature of being handmade, we understand that mistakes can happen. If something is faulty with your product within 7 days, we are more than happy to return or exchange your money.
Ill-fitting dog coats:
We are happy to work with you in creating the perfect made to measure dog coat! Therefore, please double check your measurement before submitting your order. You can find how to measure your dog under 'Measuring Guide'. If your coat is a little longer then expected, it may be because the 'Back Length' measurement was measured a touch too long. Depending how long the coat actually is, I don't mind my dog coats to be a touch longer if they are just for house use. When your dog curls up to go to sleep, it means they won't get a draft up their behind! We are happy to reassess the measurements of your dog and try again. Depending if we need to remake the coat, the particular print you choose may not be in stock so please be aware that another print may need to be chosen.
Horse products:
Due to the nature of horses and their fight or flight instinct, we do not accept returns if the product has been damaged due negligence. We understand horses can be strong, therefore we always ensure our stitching is up to code. If in any case, you receive a product and notice immediately the product isn't as described please contact us so we can rectify the issue immediately.
All refunds will be given within 24 hours of receiving the product, minus the initial postage cost. The purchaser will need to pay for any postage fees upon returning the product. Out of the goodness of our heart, if the item is being exchanged we will pay up to the sum of $16 postage to return the new product.
sizing
Sizing your dog up for a new outfit can be tricky. Therefore we have made it easy for you with our measuring guide.
Our Made to Measure coats are exactly that, so please ensure the measurements are correct before submitting your order.
Our Collars range in different sizes.
Extra Small 26-37cm (13mm wide)
Small 28-42cm (20mm wide)
Medium 36-51cm (25mm wide)
Large 49-64cm (25mm wide)
As all collars are made by us at TCR, please allow a few cm's difference due to the nature of being handmade.
Horse products:
We offer Miniature-Warmblood sizing. We understand that there can be a big variation in a particular size (For example Pony) and we have done our best in researching and fitting our products to ensure that our sizes will fit most ponies/horses. We also rely heavily on the feedback of our customers to ensure we have true standard sized products. In the off chance that your product doesn't fit well, please refer to our refunds/exchanges policy.
Our Made to Measure coats are exactly that, so please ensure the measurements are correct before submitting your order.
Our Collars range in different sizes.
Extra Small 26-37cm (13mm wide)
Small 28-42cm (20mm wide)
Medium 36-51cm (25mm wide)
Large 49-64cm (25mm wide)
As all collars are made by us at TCR, please allow a few cm's difference due to the nature of being handmade.
Horse products:
We offer Miniature-Warmblood sizing. We understand that there can be a big variation in a particular size (For example Pony) and we have done our best in researching and fitting our products to ensure that our sizes will fit most ponies/horses. We also rely heavily on the feedback of our customers to ensure we have true standard sized products. In the off chance that your product doesn't fit well, please refer to our refunds/exchanges policy.